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Frequently Asked Questions


Your Interactions with JD Sports

  • How Does JD Sports use my personal information?
    You share certain personal information with JD Sports when you shop with us in our stores, online or through our mobile app. We describe the types of information we collect and how we use that information in our Privacy Policy.  There are certain choices you can make about how we collect and use certain information.  You can learn about these choices in our Privacy Policy. JD Sports may obtain contact details and other personal information regarding media contacts and influencers from a variety of sources including Cision. If you wish to know more about how such information is collected and used, please refer to Cision’s privacy notice at
  • What is JD Sports Website Accessibility Policy?
    At JD Sports, we care about all of our customers and are committed to ensuring that all individuals with disabilities are able to access all of the products, services, information and retail experience offered by JD Sports through and its mobile app.

    JD Sports has retained a third-party digital accessibility and assistive technology testing partner to assist it in adopting and implementing procedures to the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. Together with this testing partner, JD Sports continuously engages in accessibility and assistive technology design and development efforts for its digital properties.

    To further these efforts, JD Sports incorporates ongoing and specific recommendations of web accessibility audits and monitors and tests its digital properties regularly for conformity to WCAG 2.0 AA. JD Sports uses manual, functional and technical methods to conduct such evaluations and implement such solutions. 

    Contact Us

    Please be aware that our efforts to maintain accessibility and usability are ongoing given the evolving nature of our digital properties and technologies. If you experience a web accessibility issue, we appreciate you letting us know and providing our team the opportunity to make all reasonable efforts to resolve this issue for you.

    Please send any concerns regarding the accessibility of any page or function on or our mobile app or any questions specific to this policy to or call 1-888-430-9696 for assistance. 

My Account

  • Why should I create an account online?
    • Save your favorite products and view them on all devices
    • Breeze through checkout since we'll have your information on file
    • Check your order status and purchase history online
    • Choose to receive exclusive offers and product information via email
  • How do I update information in my account?

    Keep your account information as current and fresh as your style. To update, simply click "Account" at the top of any webpage of (except during the checkout process). 

    After signing in, you can:

    • Update your mailing, billing, and contact addresses
    • Update your email address
    • Edit your email preferences
    • Change your password
    • Check your order status and purchase history
    • Track your order shipments


Receiving Emails

  • How do I sign up for promotional email updates?

    Need to stay up-to-speed on all of the latest updates from JD Sports? Our emails offer must-have information on exclusive offers, product promotions, and sales. 

    You can sign up by:

    • Filling in the "Email" box in the footer of any webpage of (except during the checkout process)
    • Select the checkbox to opt-in to receive emails when registering for an account

    Don't miss out!


  • I signed up for email updates, how do I unsubscribe?

    Just click the “Unsubscribe” link at the end of any JD Sports email you receive. You can also opt out of promotional emails by editing your email preferences in your “Account” online at 

    Even if you opt out of receiving email updates, you will still receive any transactional emails relating to purchases you made.

  • How do I avoid SPAM?
    We only send email to individuals who have expressly shared their email address with us (often called opt-in lists). In case we have used an external source for communication data, we state the source of the customer data at the end of every message sent through the system. This indicates to the recipient how we acquired the recipient's information.