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Frequently Asked Questions

FAQs



CONTACT US

Phone: 1.855.423.1624
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

Your Interactions with JD Sports

  • How Does JD Sports use my personal information?
    You share certain personal information with JD Sports when you shop with us in our stores, online or through our mobile app. We describe the types of information we collect and how we use that information in our Privacy Policy.  There are certain choices you can make about how we collect and use certain information.  You can learn about these choices in our Privacy Policy
  • What is JD Sports Website Accessibility Policy?

    At JD Sports, we are committed to ensuring that all individuals with disabilities are able to access all of the products, services, information and retail experience offered by JD Sports through JDSports.com and its mobile app.

    JD Sports has retained a third party digital accessibility and assistive technology testing partner to assist it in adopting and implementing procedures to the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard and continues to make such compliance a key focus of its development and design efforts for its digital properties.

    To further these efforts, JD Sports incorporates ongoing and specific recommendations of web accessibility audits and monitors and tests its digital properties periodically for conformity to WCAG 2.0 AA. JD Sports uses manual, functional and technical methods to conduct such evaluations and implement such solutions. 

    Please send any specific questions or concerns concerning the accessibility of any webpage or function on JDSports.com to generalcounsel@JDSports.com or call 1-888-430-9696 for assistance. If you do experience a web accessibility issue, we appreciate you letting us know and providing our team of developers the opportunity to resolve this issue for you.

My Account

  • Why should I create an account online?
    • Save your favorite products and view them on all devices
    • Breeze through checkout since we'll have your information on file
    • Check your order status and purchase history online
    • Choose to receive exclusive offers and product information via email
     
  • How do I update information in my account?

    Keep your account information as current and fresh as your style. To update, simply click "Account" at the top of any webpage of JDSports.com (except during the checkout process). 

    After signing in, you can:

    • Update your mailing, billing, and contact addresses
    • Update your email address
    • Edit your email preferences
    • Change your password
    • Check your order status and purchase history
    • Track your order shipments

     

Receiving Emails

  • How do I sign up for promotional email updates?

    Need to stay up-to-speed on all of the latest updates from JD Sports? Our emails offer must-have information on exclusive offers, product promotions, and sales. 

    You can sign up by:

    • Filling in the "Email" box in the footer of any webpage of JDSports.com (except during the checkout process)
    • Select the checkbox to opt-in to receive emails when registering for an account

    Don't miss out!

     

  • I signed up for email updates, how do I unsubscribe?

    Just click the “Unsubscribe” link at the end of any JD Sports email you receive. You can also opt out of promotional emails by editing your email preferences in your “Account” online at JDSports.com. 

    Even if you opt out of receiving email updates, you will still receive any transactional emails relating to purchases you made.

  • How do I avoid SPAM?
    We only send email to individuals who have expressly shared their email address with us (often called opt-in lists). In case we have used an external source for communication data, we state the source of the customer data at the end of every message sent through the system. This indicates to the recipient how we acquired the recipient's information.

CONTACT US

Phone: 1.855.423.1624
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

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