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Frequently Asked Questions

FAQs



CONTACT US

Mon-Fri 8am - 12am ET
Sat 8am-10pm ET
Sun 10am - 8pm ET

 


Did you know that JD Sports is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que JD Sports ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

Shipping Information

  • How much does shipping cost?

    FREE Shipping Promotion

    JD Sports offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is over $30, subject to the following terms:

    • Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
    • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are only eligible for this offer if the subtotal of the order is over $75.
    •  Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
    • Minimum order value must be met after application of any discount, coupon, promotion and STATUS reward.
    • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
    • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
    • Offer cannot be applied to prior, completed purchases.
    • Offer is not available to resellers, wholesalers or diverters.
    • Offer valid for online purchases made at finishline.com only and on the JD Sports mobile app.
    • JD Sports reserves the right to modify or discontinue this offer at any time.
    $7 Flat Rate Shipping
    Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, and on any order containing only full-priced item(s) where the order subtotal is $30 or less, subject to the following terms:
    • Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
    • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer if the subtotal of the order is under $75.
    • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out.  Gift cards are not eligible for this offer.
    • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
    • Offer cannot be applied to prior, completed purchases.
    • Offer is not available to resellers, wholesalers or diverters.
    • Offer valid for online purchases made at finishline.com only and on the JD Sports mobile app.
    • JD Sports reserves the right to modify or discontinue this offer at any time.

    Other Shipping Options

    Shipping and handling fees depend on the method of delivery selected at checkout and when the order is placed during the week. Shipping and handling fees may be determined by applicable promotional shipping offers (if any).

    Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery time-frames you see at checkout are only estimates and are based on the corresponding method of delivery, including both processing time and the time your item is in transit, and start the day after the order is placed.

    Continental U.S. Standard Shipping Information

    Method of Delivery¹

    Estimated Delivery Time

    Cost of Shipping²

    Economy

    4-6 business days

    $7.00

    Ground

    3-5 business days

    $9.99

    Rush³

    2 business days

    $22.99

    Express³

    1 business day

    $32.99

     

    Alaska and Hawaii Standard Shipping Information

    Method of Delivery

    Estimated Delivery Time

    Cost of Shipping¹

    Economy²

    13-14 business days

    $9.99

    Ground

    5-6 business days

    $14.99

    Rush³

    3 business days

    $22.99

    Express

    1 business day

    $32.99

     

    At this time, we do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

    ¹Subject to periodic promotions offered by JD Sports. Additional terms may apply.

    ²JD Sports engages with multiple carriers, including drop ship vendors, to complete deliveries.

    ³Orders that are shipped via the Rush or Express delivery option are not guaranteed to be delivered within a day or two after the order is placed, rather the in-transit times will be faster than the normal 3-5 business days transit time through Ground.

    Other terms may apply to Drop Ship Items.

    Orders Containing 20 Units or Greater

    Orders containing 20 units or more are subject to increased shipping pricing. We deem orders with 20 units or more to include orders purchasing multiple products totaling 20 or more products or orders purchasing multiple units of a single product totaling 20 or more units, any combination of which are subject to the increased shipping prices.

     

  • Shipping Locations

    A physical street address or P.O. Box number must be provided for a shipping address. Orders with a P.O. Box number in the shipping address will be delivered via the Economy delivery method. Delivery to a commercial address may only be completed by Ground, Rush and Express delivery methods (subject to applicable fees).

     

    We ship only to locations within the United States (including Alaska and Hawaii). We do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

     

    We offer retail store location pickup (subject to product availability at retail store locations).

     

  • Estimated Delivery Times
    Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery time-frames you see at checkout are only estimates and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed.
     
    Continental U.S. Shipping Estimated Delivery Ranges
     
    Economy         3-6 business days
    Ground            3-5 business days
    Rush                  3 business days
    Express             2 business days
     
    Hawaii and Alaska Estimated Delivery
     
    Rush                   6 business days
     
    Other terms may apply to Drop Ship Items.
     
  • Tracking

    There are several ways you can track the fulfillment and delivery of your order. Click here for details.

     

  • Drop Ship Items

    Certain items we offer for sale may be shipped directly from the manufacturer to you. Please note, estimated delivery ranges for Drop Ship Items may vary from our standard estimated delivery ranges for delivery.

    If an order contains Drop Ship Items and non-Drop Ship Items, the order will be shipped in multiple packages, with the estimated time of delivery determined by whether or not the item to be delivered is a Drop Ship Item. You may receive separate shipment notifications in this case. Certain Drop Ship vendors do not ship outside the continental United States. Our adidas and Reebok Drop Ship partners currently do not offer shipping to Alaska or Hawaii.

    There are no shipping and handling fees for the delivery of orders containing Drop Ship Items. The delivery time frames you see at checkout are estimates only and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed. Order fulfillment processing times may vary based on product availability.

  • Lost or Damaged Shipments
    JD Sports is not responsible for lost or damaged items in transit. If the shipment tracking status shows “Delivered” and you are unable to locate the shipment, JD Sports is not responsible for the shipment becoming lost or stolen in these circumstances. It is your responsibility to make proper arrangements for receiving the expected package to the shipping address you listed in your order.

    However, please still contact Customer Care for assistance if you placed your order for delivery to a residential address and the delivery is past the estimated delivery date and either you have not received your order or your order has been marked as “Delivered” but cannot be located.
  • Other Terms
    Shipping Information is applicable only to online purchases made at JDSports.com only. All orders are subject to complete verification and fraud screening prior to shipments being processed.

CONTACT US

Mon-Fri 8am - 12am ET
Sat 8am-10pm ET
Sun 10am - 8pm ET

 


Did you know that JD Sports is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que JD Sports ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

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