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Frequently Asked Questions

FAQs



CONTACT US

Phone: 1.855.423.1624
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

Shipping Information

  • How much does shipping cost?
    Free Shipping 
     
    JD Sports offers FREE SHIPPING on any order over $75 or any order containing only full-priced item(s) where the order subtotal is $30.00 or more. All free shipping offers are subject to the following terms:
    • Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
    • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are only eligible for this offer if the subtotal is over $75.00. 
    • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
    • Minimum order value must be met after application of any discount, coupon, promotion. 
    • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
    • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
    • Offer cannot be applied to prior, completed purchases.
    • Offer is not available to resellers, wholesalers or diverters.
    • Offer valid for online purchases made at JDsports.com only.
    • JD Sports reserves the right to modify or discontinue this offer at any time.
    $7 Flat Rate Shipping
    JD Sports offers $7 FLAT RATE SHIPPING on any order that does not qualify for free shipping, subject to the following terms:
    • Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
    • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer if the subtotal is under $75.00.
    • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out.  Gift cards are not eligible for this offer.
    • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
    • Offer cannot be applied to prior, completed purchases.
    • Offer is not available to resellers, wholesalers or diverters.
    • Offer valid for online purchases made at jdsports.com only.
    • JD Sports reserves the right to modify or discontinue this offer at any time.

    Other Shipping Options

    Shipping and handling fees depend on the method of delivery selected at checkout and when the order is placed during the week. Shipping and handling fees may be determined by applicable promotional shipping offers (if any). 
     
    Continental U.S. Shipping and Handling Fees and Estimated Delivery Ranges
     
    Economy        $7.00         3-6 business days
    Ground           $9.99         3-5 business days
    Rush              $22.99           3 business days
    Express         $32.99           2 business days
     
    Hawaii and Alaska Shipping and Handling Fees
     
    Rush              $24.99           6 business days

     

    Other terms may apply to Drop Ship Items.

     

  • Shipping Locations

    A physical street address or P.O. Box number must be provided for a shipping address. Orders with a P.O. Box number in the shipping address will be delivered via the Economy delivery method. Delivery to a commercial address may only be completed by Ground, Rush and Express delivery methods (subject to applicable fees).

    We ship only to locations within the United States (including Alaska and Hawaii). Delivery to Alaska and Hawaii may only be completed by the Rush delivery method. We do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses. 

    Other terms may apply to Drop Ship Items.

  • Estimated Delivery Times
    Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery time-frames you see at checkout are only estimates and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed.
     
    Continental U.S. Shipping Estimated Delivery Ranges
     
    Economy         3-6 business days
    Ground            3-5 business days
    Rush                  3 business days
    Express             2 business days
     
    Hawaii and Alaska Estimated Delivery
     
    Rush                   6 business days
     
    Other terms may apply to Drop Ship Items.
     
  • Tracking

    There are several ways you can track the fulfillment and delivery of your order. Click here for details.

     

  • Drop Ship Items
    Certain items we offer for sale may be shipped directly from the manufacturer to you. Currently, these items may only be shipped by Economy method of delivery. Please note, estimated delivery ranges for Drop Ship Items shipped by Economy may vary from our standard estimated delivery ranges for Economy method of delivery. 
     
    If an order contains Drop Ship Items and non-Drop Ship Items, the order will be shipped in multiple packages, with the estimated time of delivery determined by whether or not the item to be delivered is a Drop Ship Item. You may receive separate shipment notifications in this case. Drop Ship Items are not available for delivery to Alaska or Hawaii at this time.
     
    There are no shipping and handling fees for the delivery of orders containing Drop Ship Items. The delivery time-frames you see at checkout are estimates only and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed.  Order fulfillment processing times may vary based on product availability. 
     
    Continental U.S. Shipping & Handling Fees and Estimated Delivery 
     
    Economy                  $7.00                6-8 business days
  • Lost or Damaged Shipments

    JD Sports is not responsible for lost or damaged items in transit. If the shipment tracking status shows “Delivered” and you are unable to locate the shipment, JD Sports is not responsible for the shipment becoming lost or stolen in these circumstances. It is your responsibility to make proper arrangements for receiving the expected package.

    However, if your order is past the estimated delivery date and you have not received your order or your order has been marked as “Delivered” but cannot be located, please still contact Customer Care for assistance.

  • Other Terms
    Shipping Information is applicable only to online purchases made at JDSports.com only. All orders are subject to complete verification and fraud screening prior to shipments being processed.

CONTACT US

Phone: 1.855.423.1624
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

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