Where Is My Order?
Finding Your Favorite Products
Look for products in these easy ways:
Some items may only be available online or only available in select stores.
If you would like to check to see if a JD Sports store near you has an item you are looking for online, try this method:
If you are looking for a particular shoe to drop, then first check out our Sneaker Release Dates page on jdsports.com.
Some helpful suggestions:
All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via JD Sports email and/or social media outlets.
We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts.
Three things can help you stay ahead of the game when it comes to getting the gear you want:
By visiting jdsports.com and keeping up with our social channels and our emails, you’ll stay in the know about launch times, product releases and product sellouts. The more you know, the better chance you have at getting your hands on the hottest products out there.
Not all browsers are created equal. For the smoothest, fastest shopping experience, we recommend using the latest version of any of the following browsers:
We want you to find your best fit, whether you're shopping for footwear, clothing or accessories.
Each product page contains a “Size Chart” link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. Click the “Size Chart” link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. For a full listing of our sizing charts, click here.
We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. Each product page contains a link to handy sizing charts beneath the product's available sizes. Click the “Size Chart” link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. For a full listing of our sizing charts, click here.
Click here for more information on the returns process.
To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide.
Completing A Purchase
You can complete your purchase on jdsports.com in 5 simple steps.
Once you find the product that you want to buy, select the style, color and size. Select "Add to basket".
Click the “basket” icon to view the items in your basket. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the “PayPal” method of payment on the Payment & Billing page).
2. Sign In or continue as Guest
For express checkout, you can sign in to your JDX account. You can create a JDX account during the checkout process if you don’t already have one or you can check out as a Guest.
If you already have an JDX account, sign in by entering your email address and password. If you previously created an JDX account and forgot your password, we can help you with that. Click on the “Sign In” link and then the “Forgot Password” link.
Provide the shipping address and destination for your order. If you are checking out using an JDX account, the shipping address you previously used will appear. You can use the same address or edit it here.
Select the delivery method you want to apply to the order. Shipping charges may apply. Remember, estimated delivery and carrier transit times may vary based on your order's final destination.
Select "Continue to Payment & Billing".
4. Payment & Billing
Select your method of payment and provide the billing address. If your billing and shipping address are the same, you can check the box indicating this.
If you select “PayPal” or “PayPal Credit”, you’ll be directed to PayPal’s website. You’ll need to sign in on the PayPal website and provide information payment there. You’ll You’ll be able to review your order details on jdsports.com before your order is placed.
You can also pay using a JD Sports gift card.
Select “Continue to Order Review”.
5. Order Review and Placement
Ensure all order information is correct. On this page, you can edit your shipping information and payment and billing information before placing the order.
Select "Place Your Order" to complete checkout.
After placing your order, you’ll be redirected to an Order Confirmation page which will list your order ID number. You’ll also receive an Order Confirmation via email once you complete the checkout process. Please print the order confirmation page or save your order ID number for your records.
You can track your order using the Track Your Order form on the Customer Care page.
If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in JD Sports stores.
Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount.
Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card.
JD Sports reserves the right to modify or cancel this offer at any time.
Our coupons and other promotional discounts can’t be applied towards the purchase of some of the items we offer for sale, which are listed here. This list does change from time to time, so be sure to check back often for updates. There are a ton of other items that we carry so don't let these few exclusions get you down.
In addition, the products listed on our exclusions list DO NOT apply to meet minimum purchase amounts on certain offers we provide.
There are several reasons we may have canceled your order. Order cancellations may be because of what you have ordered, how you tried to pay for your order, the location to which you’ve chosen to ship your order and even the duration the items in your order have been sitting in your shopping Basket before you checked out.
Here’s a brief explanation of the most common reasons for why your order may be canceled.
We will email you to let you know when we’ve canceled your whole order or a portion of your order. If your order is canceled and you need assistance, please contact Customer Care.
If you paid by debit/credit card: We don’t charge for your order until it ships. When you place an order, we contact your debit or credit card's issuing financial institution to confirm that your card is valid and has not been reported as lost or stolen. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. So, when an order or a portion of an order is canceled before your order ships, you actually have not been charged for the canceled portion of the order. The financial institution determines the length of the hold and when the authorization or temporary hold is reversed or released. Pending authorizations may take up to seven (7) business days to be reversed or released.
If you paid with a JD Sports Gift Card: Your refund will be placed on a new Gift Card which will be mailed to you.
If your order was partially canceled, we will send you a gift card in the mail for the amount of the canceled item(s).
To use a JD Sports Gift Card for an online purchase, during the checkout process enter the gift card number on the “Payment & Billing” page in the checkout process along with the pin number located on the back of the card (you may need to scratch off to get the pin number). After you “APPLY” the gift card to your Order Total, you may click on “Continue to Order Review”.
If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance.
If the gift card you applied covers the order’s Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process.
If you have a JD Sports Gift Card that does not have a pin number on the back, please contact Customer Care for assistance.
We don’t charge your debit or credit card for your order until it ships.
When an order is first placed with JD Sports, we contact your debit or credit card's issuing financial institution to authorize the transaction. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. Your debit or credit card will be charged once your order has shipped.
The financial institution determines how long pending transactions and holds remain on your account. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance.
If your coupon is not working, verify that the item you are trying to use it with is not on the current list of coupon exclusions. Please view our current coupon exclusions here.
If no coupon exclusion applies, verify that your shopping Basket meets the terms and conditions of the coupon.
If your shopping basket meets such parameters, verify you’ve entered all information correctly.
If your coupon is still not working and you believe that it should, we're here to help. Please contact Customer Care if you need assistance.
You can check the balance of your JD Sports Gift Card by visiting our Gift Card page at jdsports.com. Enter your gift card number and PIN on the back of the gift card, click the “I am not a robot” reCAPTCHA checkbox and then click on “Check Balance”.
First, make sure the JD Sports Gift Card Number and PIN on the back of the gift card are entered correctly. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use.
You can check the balance of your JD Sports Gift Card by visiting our Gift Card page at JDSports.com. Enter your gift card number and PIN on the back of the gift card, click the “I am not a robot” reCAPTCHA checkbox and then click on “Check Balance”.
If there is a balance on your gift card and the gift card is not being accepted, we're here to help. Please contact Customer Care if you need assistance.
Sometimes, your order may not go through for various reasons. You may have provided incorrect information or your method of payment may otherwise be unavailable.
If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment.
If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care or by visiting a JD Sports store.
Certain states offer Sales Tax Holidays during certain times of the year. Generally, these tax holidays relate to back to school purchases related to JD Sports’ business and occur during July and August of each year, although the tax holidays may also occur at other times during the year.
Click here for a list of this year’s Sales Tax Holidays in the U.S. and U.S. Territories we do business in. The list of Sales Tax Holiday dates may change or vary.
Please be aware: