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Frequently Asked Questions

FAQs



CONTACT US

Phone: 1.855.423.1624
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that JD Sports is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que JD Sports ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

Returning a Purchase

  • What is JD Sports Return Policy?

    If your purchase is not working for you, we’ve got you covered by offering free and easy returns.

    In most cases, whether your purchase was made at a JD Sports store or online at JDSports.com, merchandise may be returned with an original sales receipt when the items are:

    • Unworn, in original condition;
    • Returned with price tags still attached (if the returned item is apparel or accessories); 
    • Returned in their original box (if the returned item is footwear); and
    • Returned within 45 days of the original purchase.

    We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be an exchange or store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45 day period prior to the return. No refunds will be provided in these circumstances.

    When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy.

    If you purchased an item from a JD Sports store, simply return your item at any JD Sports store. Items purchased online can be returned in any JD Sports store or by mail to our warehouse.

    Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.

  • How do I return a purchase?

    Return of JD Sports Store purchases

    Items purchased at a JD Sports store can be returned at any JD Sports store within 45 days of the original purchase.

    Returned items may be exchanged when returned in store.

    Items returned must satisfy the requirements of our Return Policy.

    Return of JDSports.com purchases

    Items purchased online at JDSports.com can be returned in any JD Sports store or by mail within 45 days of the original purchase.

    Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.

    Items returned must satisfy the requirements of our Return Policy.

    Return in Store

    The fastest way to return or exchange an item is to do so in one of our stores. To return or exchange an item in a JD Sports store, please bring:

    1. Your original packing slip; and

    2. Your original form of payment.  

    Authorization numbers are NOT required for return to a store.

    We will issue a refund to your original form of payment.

    Return by Mail

    Click the “Return By Mail” button below to use our self-service return portal:

    1. Enter your order number and billing zip code

    2. Select the item(s) you would like to return 

    3. Print your return shipping label

    4. Ship the item(s) with the return label

    Once we receive your return in our warehouse, you will receive a return confirmation email.

    From there, we will issue a refund to your original form of payment within 48 hours.

     

    FIND A STORE NEAR YOU

    RETURN BY MAIL

     

    Return of items that are damaged or that were not ordered

    To return items that are damaged or that were mistakenly shipped to you, please contact Customer Care as soon as possible and no later than 45 days after the original purchase for assistance.

  • How will I be refunded when I complete a return?

    All refunds will be credited to your original form of payment or on a JD Sports Gift Card.  If you return an item to a JD Sports store and you had paid through PayPal, you will receive a cash refund.

    If we choose to provide you a refund even if no record of sale is available, we will ask you for personal identification and the return will be provided at the item’s current price on a JD Sports Gift Card.

    Please note:

    • Shipping Charges: Unfortunately, we cannot refund shipping charges if you paid shipping for the returned item.
    • Timing of Refund for Items Returned by Mail: If you paid for a returned item with a credit card, we’ll credit your account within 14 business days. This may show on your next statement, depending on the issuing bank and/or billing cycle.

Cancel and Change Requests

  • How do I cancel or change an order?

    The window of time for cancellations or changes is very short due to our automated, real time order fulfillment processes.  If you need to cancel or change your order, contact Customer Care as soon as possible. We'll do everything we can to accommodate your request, but unfortunately we cannot guarantee that your request will be honored.  If part or all of your order is successfully canceled, we will send you an email for your records. 

    Please note:

    • For order changes, once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first. 
    • If your order has already shipped, we won't be able to cancel the order. If this happens, simply return the order once you receive it. See our Return Policy for further details. We don’t refund shipping for shipped orders.

     

CONTACT US

Phone: 1.855.423.1624
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that JD Sports is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que JD Sports ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

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